Culinary Agents is working with the team at Reclamation Foods to connect them with talented hospitality professionals.
Reclamation Foods - Now Hiring: General Manager
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About the Role We are seeking an experienced and dynamic General Manager to join our team and run front of house staffing and inventory operations at the Union Square Holiday Market this season. Start date in early-mid October and the season will last through late December. The General Manager will be responsible for creating an amazing customer experience at our holiday market booth through excellent front-of-house staffing, efficient inventory management, and seamless communication with executive leadership and marketing. Ideally, we are looking for someone with experience managing a front-of-house team at a cafe, bar, or small restaurant who takes pride in running a tight ship and will be excited to create moments of joy and delight for our customers. This is a great opportunity to create a one-of-a-kind experience for thousands of people at one of the most iconic holiday markets in the world.Qualifications: 2+ years of experience in general management or front-of-house leadership in a cafe or similar environment Proven ability to manage staffing, inventory, and day-to-day operations. Strong leadership skills with the ability to train, motivate, and manage a diverse seasonal team. Excellent communication, and problem-solving skills, with a focus on customer satisfaction. Ability to work independently and manage multiple tasks effectively in a fast-paced, high-traffic environment. Strong organizational skills and attention to detail in handling inventory and sales operations. Flexibility to step in and support on-site operations when needed. Previous experience working in an outdoor market or seasonal retail environment a plus. Experience with Justworks Payroll software a plus. A mindset of continuous improvement and a "get it done" mentality. Key Responsibilities: Oversee and manage all front-of-house operations, ensuring the highest levels of customer service. Hire, train, and manage a team of sales associates, baristas, and support staff throughout the market season. Develop and manage staff schedules to ensure adequate coverage during peak times. Ensure that inventory is managed and restocked efficiently to meet customer demand. Resolve customer service issues promptly and professionally, ensuring an exceptional shopping experience. Ensure that all health and safety standards are adhered to and that the booth operates smoothly. Collaborate with Founder/CEO and other team members to optimize sales, manage promotions, and maintain an inviting atmosphere. Perform regular quality checks on product displays and inventory, ensuring visual merchandising standards are upheld. Maintain accurate records of inventory and labor costs. Implement performance metrics and provide regular feedback to team members. Step in to fill roles at the market as needed. Perks: Competitive pay: $30-$35 per hour, depending on experience Performance-based bonus Unique opportunity to work in one of New York City's most beloved holiday markets. Play a role in the early stages of a growing company with a meaningful mission. Leadership role in a festive and dynamic environment, interacting with customers and managing a talented team. If you have a passion for leading teams, managing operations, and thrive in a fast-paced environment, we’d love to hear from you!
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